Information We Collect
We collect the information needed to create and manage your VesselVPN account, including your name, email address, account password, selected plan, order status, invoice details, and payment confirmation details from our payment providers. We do not collect or keep VPN activity logs, browsing history, usage logs, traffic contents, DNS queries, or connection logs.
How We Use Information
We use customer information to create accounts, process orders, send verification emails, provide access to the customer portal, show invoices and service expiry dates, deliver support, and protect the site from abuse. Payment information is used only to process and confirm purchases.
Website Analytics
We use simple first-party analytics to understand basic website activity, such as page views, selected plans, checkout starts, and referring pages. This analytics is handled by VesselVPN, does not use third-party tracking cookies, and does not store VPN activity or browsing history.
Sharing and Disclosure
We share information only with service providers needed to operate the website, email delivery, payment processing, hosting, and VPN account provisioning. Payment details may be disclosed to card or crypto payment processors so they can complete transactions, and we may disclose information when required by law or to protect the security of our service.
How Information Is Disclosed
Information is disclosed electronically through secure account, payment, email, hosting, and support systems used to provide the VesselVPN service. We do not sell customer personal information.
Security Practices
We use encrypted HTTPS connections, protected account passwords, restricted admin access, security headers, and limited access to customer records. Customers should keep their portal password private and contact support if they believe their account has been accessed without permission.
Contact
For privacy questions, account requests, or data-related support, contact VesselVPN at [email protected] and include the email address used for the order.