Paid Access Passes
VesselVPN plans are paid VPN access passes for the selected period, such as 3 days, 7 days, monthly access, or yearly access. Unless a plan clearly states otherwise, purchases do not create an automatic subscription renewal.
Refund Reviews
If VPN access cannot be delivered, your customer portal cannot be activated, or a technical issue prevents normal use and cannot be resolved by support, contact VesselVPN support within 7 days of purchase. We will review the order, account status, and support history before deciding whether a refund is appropriate.
Non-Refundable Situations
Refunds are not normally provided when the service has been delivered and used, when the customer chooses the wrong plan, when the customer changes their mind after access is active, or when access is blocked because of unlawful, abusive, or policy-breaking use.
Cancellation
Customers can cancel unpaid orders from the customer portal. Paid access remains active until the service expiry date shown in the portal. Short-term plans automatically expire at the end of the paid access period.
Contact
For refund or cancellation questions, contact VesselVPN support at [email protected] and include the email address used for the order.