Service
VesselVPN provides paid VPN access passes for private internet access. Available plans may include short-term passes, monthly access, and yearly access. Each VPN username can be used on up to 5 device connections at the same time unless a plan clearly states otherwise.
Customer Accounts
Customers must provide a valid email address, verify their email, and keep portal login details private. The customer portal shows orders, payment status, service expiry, app download links, setup information, and VPN account details when available.
Payments and Access
Paid access starts when a payment is confirmed by the payment provider and the order is marked paid. Service expiry is calculated from the confirmed payment time and is shown in the customer portal. Unpaid orders may be cancelled from the portal.
Acceptable Use
VesselVPN must not be used for unlawful activity, abuse, fraud, attacks, spam, harassment, or activity that damages networks, services, or other users. Accounts may be suspended or disabled if abuse or prohibited activity is detected.
No Activity Logs
VesselVPN does not keep VPN activity logs, browsing logs, usage logs, DNS query logs, or connection logs. Account and order records are kept only for customer portal, payment, support, and service-management needs.
Refunds and Support
Refunds are handled under the VesselVPN Refund Policy. For support, payment, setup, or account questions, contact [email protected] and include the email address used for the order.